Privacy Policy
- Visit our website at https://www.russellcellular.com or any website of ours that links to this Privacy Notice
- Engage with us in other related ways, including any marketing or events
SUMMARY OF KEY POINTS
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
- names
- phone numbers
- email addresses
- mailing addresses
- contact preferences
- contact or authentication data
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, and other outside sources.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below.
- To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
- To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
- To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
- Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
- Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Send users information about special offers and discounts on our products and services
- Develop and display personalized and relevant advertising content for our users
- Analyze how our Services are used so we can improve them to engage and retain users
- Support our marketing activities
- Diagnose problems and/or prevent fraudulent activities
- Understand how our users use our products and services so we can improve user experience
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
- We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise.
- Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
- Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
Google Analytics
We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
Categories of Personal Information We Collect
The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section “WHAT INFORMATION DO WE COLLECT?“
| Category | Examples | Collected |
|---|---|---|
|
A. Identifiers
|
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
|
YES
|
|
B. Personal information as defined in the California Customer Records statute
|
Name, contact information, education, employment, employment history, and financial information
|
NO
|
|
C. Protected classification characteristics under state or federal law
|
Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data
|
NO
|
|
D. Commercial information
|
Transaction information, purchase history, financial details, and payment information
|
YES
|
|
E. Biometric information
|
Fingerprints and voiceprints
|
NO
|
|
F. Internet or other similar network activity
|
Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements
|
NO
|
|
G. Geolocation data
|
Device location
|
YES
|
|
H. Audio, electronic, sensory, or similar information
|
Images and audio, video or call recordings created in connection with our business activities
|
NO
|
|
I. Professional or employment-related information
|
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
|
NO
|
|
J. Education Information
|
Student records and directory information
|
NO
|
|
K. Inferences drawn from collected personal information
|
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
|
YES
|
| L. Sensitive personal Information |
NO
|
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- Category A – As long as the user has an account with us
- Category D – As long as the user has an account with us
- Category G – As long as the user has an account with us
- Category K – As long as the user has an account with us
Sources of Personal Information
Learn more about the sources of personal information we collect in “WHAT INFORMATION DO WE COLLECT?“
How We Use and Share Personal Information
Learn more about how we use your personal information in the section, “HOW DO WE PROCESS YOUR INFORMATION?“
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)
- Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
- Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
- Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
- Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)
- Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota)
- Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
- Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)
How to Exercise Your Rights
To exercise these rights, you can contact us by submitting a data subject access request, by visiting https://russellcellular.com/contact/, or by referring to the contact details at the bottom of this document.
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at [email protected]. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
California “Shine The Light” Law
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“
12. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
What are cookies?
Why do we use cookies?
How can I control cookies?
The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):
Performance and functionality cookies:
These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.
| Name: | MR |
|---|---|
| Purpose: | This cookie is used by Microsoft to reset or refresh the MUID cookie. |
| Provider: | .bat.bing.com |
| Service: | Microsoft View Service Privacy Policy |
| Type: | server_cookie |
| Expires in: | 7 days |
| Name: | BrowserId |
|---|---|
| Purpose: | Used to log browser sessions/visits for internal-only product analytics. |
| Provider: | .force.com |
| Service: | Salesforce View Service Privacy Policy |
| Type: | server_cookie |
| Expires in: | 11 months 30 days |
Analytics and customization cookies:
These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you.
| Name: | _ga_# |
|---|---|
| Purpose: | Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions |
| Provider: | .russellcellular.com |
| Service: | Google Analytics View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | 1 year 1 month 4 days |
| Name: | _ga |
|---|---|
| Purpose: | Records a particular ID used to come up with data about website usage by the user |
| Provider: | .russellcellular.com |
| Service: | Google Analytics View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | 1 year 1 month 4 days |
| Name: | MUID |
|---|---|
| Purpose: | Sets a unique user id for tracking how the user uses the site. Persistent cookie that is saved for 3 years. |
| Provider: | .bing.com |
| Service: | Bing Analytics View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | 1 year 24 days |
| Name: | s7 |
|---|---|
| Purpose: | Gather data regarding site usage and user behavior on the website. |
| Provider: | russellcellular.com |
| Service: | Adobe Analytics View Service Privacy Policy |
| Type: | html_session_storage |
| Expires in: | Session |
| Name: | s7 |
|---|---|
| Purpose: | Gather data regarding site usage and user behavior on the website. |
| Provider: | .russellcellular.com |
| Service: | Adobe Analytics View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | 1 year 24 days |
| Name: | 454514304 |
|---|---|
| Provider: | www.google.com |
| Type: | pixel_tracker |
| Expires in: | Session |
Advertising cookies:
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
| Name: | sbjs_first |
|---|---|
| Purpose: | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. |
| Provider: | .russellcellular.com |
| Service: | WooCommerce View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | Session |
| Name: | test_cookie |
|---|---|
| Purpose: | A session cookie used to check if the user’s browser supports cookies. |
| Provider: | .doubleclick.net |
| Service: | DoubleClick View Service Privacy Policy |
| Type: | server_cookie |
| Expires in: | 15 minutes |
| Name: | _uetsid_exp |
|---|---|
| Purpose: | Contains the expiry-date for the cookie with corresponding name. |
| Provider: | russellcellular.com |
| Service: | Google Tag Manager View Service Privacy Policy |
| Type: | html_local_storage |
| Expires in: | Persistent |
| Name: | sbjs_current_add |
|---|---|
| Purpose: | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. |
| Provider: | .russellcellular.com |
| Service: | WooCommerce View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | Session |
| Name: | lastExternalReferrer |
|---|---|
| Purpose: | Detects how the user reached the website by registering their last URL-address. |
| Provider: | russellcellular.com |
| Service: | Meta Platforms, Inc View Service Privacy Policy |
| Type: | html_local_storage |
| Expires in: | Persistent |
| Name: | sbjs_first_add |
|---|---|
| Purpose: | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. |
| Provider: | .russellcellular.com |
| Service: | WooCommerce View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | Session |
| Name: | sbjs_session |
|---|---|
| Purpose: | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. |
| Provider: | .russellcellular.com |
| Service: | WooCommerce View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | 29 minutes |
| Name: | _gcl_ls |
|---|---|
| Provider: | russellcellular.com |
| Service: | https://policies.google.com/privacy |
| Type: | html_local_storage |
| Expires in: | Persistent |
| Name: | lastExternalReferrerTime |
|---|---|
| Purpose: | Detects how the user reached the website by registering their last URL-address. |
| Provider: | russellcellular.com |
| Service: | Meta Platforms, Inc View Service Privacy Policy |
| Type: | html_local_storage |
| Expires in: | Persistent |
| Name: | sbjs_migrations |
|---|---|
| Purpose: | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. |
| Provider: | .russellcellular.com |
| Service: | WooCommerce View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | Session |
| Name: | ri-* |
|---|---|
| Purpose: | Used by Google reCAPTCHA to distinguish between humans and bots for fraud prevention and security purposes. |
| Provider: | bat.bing.com |
| Service: | Google reCAPTCHA View Service Privacy Policy |
| Type: | server_cookie |
| Expires in: | Session |
| Name: | _uetvid_exp |
|---|---|
| Purpose: | Contains the expiry-date for the cookie with corresponding name. |
| Provider: | russellcellular.com |
| Service: | Google Tag Manager View Service Privacy Policy |
| Type: | html_local_storage |
| Expires in: | Persistent |
| Name: | sbjs_udata |
|---|---|
| Purpose: | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. |
| Provider: | .russellcellular.com |
| Service: | WooCommerce View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | Session |
| Name: | sbjs_current |
|---|---|
| Purpose: | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. |
| Provider: | .russellcellular.com |
| Service: | WooCommerce View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | Session |
| Name: | _uetsid |
|---|---|
| Purpose: | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. |
| Provider: | russellcellular.com |
| Service: | Google Tag Manager View Service Privacy Policy |
| Type: | html_local_storage |
| Expires in: | Persistent |
| Name: | _gcl_au |
|---|---|
| Purpose: | Used by Google Ads for experimenting with advertisement efficiency across websites using their services. |
| Provider: | .russellcellular.com |
| Service: | Google Ads View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | 2 months 29 days |
| Name: | _uetvid |
|---|---|
| Purpose: | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. |
| Provider: | russellcellular.com |
| Service: | Google Tag Manager View Service Privacy Policy |
| Type: | html_local_storage |
| Expires in: | Persistent |
| Name: | _uetsid |
|---|---|
| Purpose: | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. |
| Provider: | .russellcellular.com |
| Service: | Google Tag Manager View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | 1 day |
| Name: | _uetvid |
|---|---|
| Purpose: | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. |
| Provider: | .russellcellular.com |
| Service: | Google Tag Manager View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | 1 year 24 days |
| Name: | _fbp |
|---|---|
| Purpose: | Facebook tracking pixel used to identify visitors for personalized advertising. |
| Provider: | .russellcellular.com |
| Service: | Facebook View Service Privacy Policy |
| Type: | http_cookie |
| Expires in: | 2 months 29 days |
Unclassified cookies:
These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.
| Name: | _tt_enable_cookie |
|---|---|
| Provider: | .russellcellular.com |
| Type: | http_cookie |
| Expires in: | 1 year 24 days |
| Name: | CookieConsentPolicy |
|---|---|
| Provider: | service.force.com |
| Type: | server_cookie |
| Expires in: | 11 months 30 days |
| Name: | tt_appInfo |
|---|---|
| Provider: | russellcellular.com |
| Type: | html_session_storage |
| Expires in: | Session |
| Name: | _ttp |
|---|---|
| Provider: | .tiktok.com |
| Type: | server_cookie |
| Expires in: | 1 year 24 days |
| Name: | LSKey-c$CookieConsentPolicy |
|---|---|
| Provider: | service.force.com |
| Type: | server_cookie |
| Expires in: | 11 months 30 days |
| Name: | _ttp |
|---|---|
| Provider: | .russellcellular.com |
| Type: | http_cookie |
| Expires in: | 1 year 24 days |
How can I control cookies on my browser?
- Digital Advertising Alliance
- Digital Advertising Alliance of Canada
- European Interactive Digital Advertising Alliance
What about other tracking technologies, like web beacons?
Do you use Flash cookies or Local Shared Objects?
Do you serve targeted advertising?
How often will you update this Cookie Policy?
Where can I get further information?
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All payment transactions are processed through a Verizon gateway and websites and are not stored or processed on our servers.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Do we use “cookies”?
COOKIE POLICY
Last updated December 22, 2023
This Cookie Policy explains how Russell Cellular uses cookies and similar technologies to recognize you when you visit our website at https://russellcellular.com. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner Russell Cellular are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.
The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):
Performance and functionality cookies:
These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.
How can I control cookies on my browser?
As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. The following is information about how to manage cookies on the most popular browsers:
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:
- Digital Advertising Alliance
- Digital Advertising Alliance of Canada
- European Interactive Digital Advertising Alliance
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Do you use Flash cookies or Local Shared Objects?
Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention, and for other site operations.
If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).
Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.
Do you serve targeted advertising?
Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.
How often will you update this Cookie Policy?
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please contact us at:
4125 Wilson Creek Marketplace Rd. Battlefield, MO 65619
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
- Follow the instructions at the bottom of each email. Or email [email protected] and we will promptly remove you from ALL correspondence.
Does Russell Cellular share my information?
We share information within our company, with vendors and partners, and as described in this section.
We share information within Verizon, including with our affiliates, for a variety of purposes, including providing you with the latest information about our products and services and offering you our latest promotions. You can limit the sharing of Customer Proprietary Network Information and certain credit information if you do not want us to use them to market services to you that are different from the ones you have.
We share information with service providers and partners. We use service providers to help us offer, provide, repair, restore and bill for services. We share information with them as necessary for them to perform work for us. They are required to protect information they receive from us or collect on our behalf and use it only for the purposes we allow. When you purchase or use services that are offered by Verizon and one of our partners, both parties may collect information about you. When this is the case, you should also review the partner company’s privacy policy because it may describe uses of information that are different from ours.
We share information about your devices’ 5G connectivity with mobile device operating system providers and app developers so that they can optimize your 5G experience.
We may disclose information in other situations.
In certain circumstances, we disclose information that individually identifies you, your device, and other information we collect, such as:
- To comply with the law
- To protect you, others or us
- To credit companies and collection agencies
- When needed by outside auditors and regulators
- If Verizon enters into a merger, acquisition or sale of all or a portion of our assets or business.
- With your consent
Do I have additional rights under Federal law?
You may have additional rights under the Cable Act.
Information about the Cable Act
The “Cable Act” (Section 631 of the Communications Act of 1934, as amended) limits the collection and disclosure of personally identifiable information by cable operators and requires operators to tell you, to the extent that the Cable Act applies to the services you purchase, about the personally identifiable information they collect.
We may use our cable system to collect personally identifiable information necessary to render cable service or other services provided to you over the cable system and to detect and prevent unauthorized access to services. We may collect additional personally identifiable information with your prior consent. We may use or disclose personally identifiable information without consent where necessary to render services and to conduct legitimate business activities related to the services we provide.
We may also disclose your name and address as long as you have the ability to prevent or limit this disclosure and the disclosure does not reveal, directly or indirectly, your viewing or other uses of the services we provide. We share name and address information with service providers as part of our Relevant TV advertising program. These providers work on our behalf to help our advertisers optimize their ads by preventing the same ads you see on Fios from being shown to you in other places. You can opt out of participating in the Relevant TV advertising program.
We may also share personally identifiable information if it is required by law to comply with valid legal process.
We retain personally identifiable information only as long as reasonably necessary for business, accounting, tax or legal purposes. If you would like to access your personally identifiable information, Please submit a privacy inquiry form to arrange a time and convenient location to do so during business hours. If you believe any of your personally identifiable information is inaccurate, we will work with you to ensure that corrections are made.
If you believe that your Cable Act privacy rights have been violated, please submit a privacy inquiry form and we will work with you to address your concerns. If you believe that you have been aggrieved as a result of a violation of the Cable Act, you may enforce the limitations imposed by the Cable Act through a civil action in a United States district court seeking damages, attorney’s fees, and litigation costs. Other rights and remedies may also be available to you under federal or other applicable laws.
Do I have specific rights under privacy laws in the United States?
California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides California residents with specific rights.
You have the right to know what personal information we collect, how we use it, and how long we keep it. This privacy policy provides details about our collection and use practices. California law requires that we also describe the categories of personal information we collect and use and the sources of that information. We collect personal information when you interact with us and use our products and services, from third-parties and from our network and the devices you use. Some of the information we collect is considered sensitive personal information under California law.
We use the information we collect for business and commercial purposes as they are defined by the CCPA. Service providers we use to do work on our behalf may use information for the same purposes. We may also disclose information for legal compliance, credit and collections, and directory assistance and caller id purposes, with your consent and as further described in other sections of this policy.
Our policies require that we retain records containing personal information for as long as they are needed for legal, tax, audit, investigative, and/or security purposes and then securely delete or destroy them. We incorporate personal information into different types of records; it is not always retained by distinct data elements. For example, your name is part of your account, billing, technical support and call detail records.
You have the right to access, delete and correct information. You can request access to specific pieces and categories of personal information we collect by using our Privacy Dashboard and following the instructions there, or by calling 1-800-333-3972. We will provide this information to you in a portable and readily usable format. You can use this same contact information to request that we delete personal information we have about you unless we need it for specific reasons, and to correct inaccurate personal information we have about you.
You have a right to inform us that you do not want your personal information sold or shared. California law defines “sale or sharing” broadly to include sharing personal information for monetary or other valuable consideration and the sharing of your information for cross contextual advertising purposes. This definition does not cover all sharing of personal information. We do not knowingly sell or share personal information related to children under 16 years of age.
We engage in online selling or sharing when we share information with advertising technology companies present on our websites who combine that information with information they collect about your visits to other sites or that they otherwise have about you to provide more personalized advertising to you. This occurs through the use of cookies, pixels, tags and similar technologies. We may engage in offline sales and sharing when we obtain personal information from or share personal information we have about you with other companies to better target ads to you or when we use personal information as part of our own internal programs.
You can opt out of sale and sharing by accessing our Your Privacy Choices page.
You have the right to limit the use of sensitive personal Information. This right lets you ask us to limit the use and disclosure of sensitive personal information if we use that information for purposes beyond what is needed to provide the products and services you request or for other reasons specified in the law. We do not use or disclose sensitive personal information for other purposes without your consent so we do not offer you an option to limit the use of sensitive personal information.
You have the right to not be discriminated against. We do not discriminate against you if you exercise any rights described in this section.
Where to exercise your rights. You or your authorized agent can exercise your right to know, access, delete, and correct data by:
visiting our Privacy Dashboard or
calling 1-800-333-3972.
You can exercise your right to opt-out of selling and sharing by visiting Your Privacy Choices . Your authorized agent can exercise your right to opt-out of selling and sharing by submitting a privacy inquiry form.
We require you to verify your identity using the processes we describe in the dashboard or the privacy choices page before we fulfill your request. Depending on the type of request you make, you may be required to log into an existing account and prove access to your mobile phone, to your email address on file with us, or to a government-issued ID.
Reporting. You can access our 2022 CCPA report to learn about the access and deletion requests we received during that year.
Questions. If you have questions about your rights under California Law or about our privacy policies and practices, please submit a privacy inquiry form or call 800-922-0204 if you are a Mobile customer or call 800-837-4966 if you have Home-based services, such as Verizon Fios.
Additional California Privacy Rights
California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed.
California residents under age 18 who are registered users of online sites, services or applications may request and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
Colorado Privacy Act
The Colorado Privacy Act gives specific rights to Colorado residents.
You have the right to know whether we collect personal information. what it is and the purposes for which we use it. This privacy policy provides details about our collection and use practices. Colorado law requires us to let you know the categories of personal information we collect and the purposes for which we collect each category. We collect personal information when you interact with us and use our products and services, from certain third-party sources and from our network and the devices you use. Some of the information we collect is considered sensitive data under Colorado law.
Third parties we use to do work on our behalf may use information for the same purposes. We may also disclose information for legal compliance, credit and collections, directory assistance and caller id purposes, with your consent and as further described in other sections of this policy.
You have the right to access, delete and correct information. You can access specific pieces and categories of personal information we collect using our Privacy Dashboard and following the instructions there or by calling 1-800-333-3972. To the extent technically feasible, we will provide this information to you in a portable and readily usable format. You can use the same contact information to request that we delete personal information we have unless we need it for reasons specified in the Colorado law and to request that we correct inaccurate personal information we have about you.
Use of sensitive personal information. Colorado law prohibits us from using sensitive personal information without your consent, except as specified in the law. We use sensitive personal information as you authorize with your express consent or as authorized under the law.
You have the right to tell us not to use personal information to establish profiles to make decisions that produce legal or similarly significant effects. We do not use personal information to profile you to further decisions that have legal or similar significant effects.
You have the right to tell us not to sell personal information or use it for targeted advertising. Colorado law defines “sale” to mean the exchange of personal data for monetary or other valuable consideration. The law describes “targeted advertising” as using personal information obtained or inferred over time from your activities across non-affiliated websites, applications or online services to predict your preferences or interests and target advertising to you.
We engage in online sale or targeted advertising activities when we share information with advertising technology companies present on our websites who combine that information with information they collect about your visits to other sites or that they otherwise have about you to provide more personalized advertising to you. This occurs through the use of cookies, pixels, tags and similar technologies. We also may engage in offline sales or targeting activities when we obtain personal information from or share personal information we have about you with other companies to better target ads to you or when we use personal information in our own internal programs.
You can opt out of sale and targeted advertising by visiting Your Privacy Choices .
You can appeal a denial of your request to exercise any of the privacy rights provided by the Colorado law. If we deny your request, we will notify you and give you instructions on how you can appeal that decision to the Colorado Attorney General.
We do not discriminate against you if you exercise any rights described in this section.
Where to exercise your rights.
You or your authorized agent can exercise your right to know, access, delete and correct your data by:
Visiting our Privacy Dashboard or
Calling 1.800.333.3972.
You can exercise your right to opt-out of sale of personal information or use of it for targeted advertising by visiting our Your Privacy Choices page. This page also provides instructions for your authorized agent to opt out on your behalf.
We may require you to verify your identity using the processes described in the dashboard and the privacy choices page before we fulfill your request.
If you have questions about your rights under the Colorado law, please submit a privacy inquiry form.
Connecticut Data Privacy Act
The Connecticut Data Privacy Act gives specific rights to Connecticut residents.
You have the right to know whether we collect personal information about you. This privacy policy provides details about our information collection and use practices. Connecticut law requires us to let you know the categories of personal information we collect and use.
We use this information for business purposes. Third parties we use to do work on our behalf may use information for the same purposes. We may also disclose information for legal compliance, credit and collections, directory assistance and caller id purposes, with your consent and as further described in the Do not Sell or Target section that follows.
You have the right to access, correct and delete information. You can access certain personal information we collect using our Privacy Dashboard and following the instructions there, or by calling 1-800-333-3972. To the extent technically feasible, we will provide this information to you in a portable and readily usable format. You can use the same contact information to request that we delete personal information we have unless we need it for reasons specified in the Connecticut law and to request that we correct inaccurate personal information we have about you.
Use of sensitive personal information. Connecticut law prohibits us from using sensitive personal information without your consent except as specified in the law. We use sensitive personal information as authorized by the law or after we obtain your express consent.
You have the right to tell us not to use automated decisioning to create profiles about you that we use for decisions that have legal or similarly significant effect. We do not use personal information to profile you to further decisions that have legal or similar significant effects.
You have the right to opt-out of the sale of personal information and the use of personal information for targeted advertising. Connecticut law defines “sale” to mean the exchange of personal data for monetary or other valuable consideration. Connecticut law describes “targeted advertising” as using personal data obtained or inferred from your activities over time and across nonaffiliated Internet web sites or online applications to predict your preferences or interests, and display ads to you.
We engage in online targeted advertising activities when we share information with advertising technology companies present on our websites who combine that information with information they collect about your visits to other sites or that they otherwise have about you to provide more personalized advertising to you. This occurs through the use of cookies, pixels, tags and similar technologies. We may engage in offline targeting activities when we obtain personal information from or share personal information we have about you with other companies to better target ads to you or when we use personal information as part of our own internal programs.
You can exercise your right to opt out by visiting Your Privacy Choices .
You can appeal a denial of your request to exercise any of the privacy rights provided by the Connecticut law. If we deny your request, we will notify you and give you instructions on how you can appeal that decision to the Connecticut Attorney General.
We do not discriminate against you if you exercise any rights described in this section.
Where to exercise your rights.
You or your authorized agent can exercise your right to know, access, delete and correct your data by:
Visiting our Privacy Dashboard or
Calling 1.800.333.3972.
You can exercise your right to opt-out of the sale of personal information or use of this information for certain targeted advertising by visiting our Your Privacy Choices page. The page also provides instructions for authorized agents to opt out on your behalf.
We may require you to verify your identity using the processes described in the dashboard and the privacy choices page before we fulfill your request.
If you have questions about your rights under the Connecticut law, please submit a privacy inquiry form.
Maine Broadband Customer Privacy Rights
The Maine Broadband Internet Access Service Customer Privacy Act, effective on July 1, 2020, gives you additional privacy rights when we are your broadband Internet access service provider. The Maine law gives you the right to control certain ways that we use or share information we have about you and requires that we provide you with a notice of your rights and our obligations under this law. We do this in this section.
The Maine law also requires us to take reasonable measures to protect customer personal information. We describe this in an earlier section of this privacy policy.
We will not use, disclose, sell, or permit access to your Maine broadband customer personal information except for purposes allowed under the Maine law or with your affirmative consent. We may ask you for this consent when we interact with you. For example, we may ask to use broadband customer personal information to market additional services to you when you call us or come into our stores.
The Maine law also provides you with a right to opt-out of any use or sharing of data that is not customer personal information under the law. At this time, we do not collect information about you as a broadband customer that is not customer personal information. If we begin collecting such information in the future, we will give you the right to opt out of its use and sharing.
We will not refuse to provide you with broadband service, charge you a penalty, or offer you a discount based on whether you agree that we can use or share your broadband customer personal information.
Nevada Privacy Rights
Nevada law allows consumers to opt out of the sale of personally identifiable information by online service providers such as website operators.
Verizon doesn’t sell personally identifiable information today and we don’t have plans to start. If Verizon ever starts selling such personal information, current Verizon customers will be opted out. If you have questions, please submit a privacy inquiries form.
Virginia Consumer Data Protection Act
The Virginia Consumer Data Protection Act gives specific rights to Virginia residents.
Personal information we collect and how we use it. This privacy policy provides details about our collection and use practices. Virginia law requires us to let you know the categories of personal information we collect and use. We collect personal information when you interact with us and use our products and services, from certain third-party sources and from our network and the devices you use. Some of the information we collect is considered sensitive personal information under Virginia law.
We use this information for business and commercial purposes. Service providers we use to do work on our behalf may use information for the same purposes. We may also disclose information for legal compliance, credit and collections, directory assistance and caller id purposes, with your consent and as further described in other sections of this policy.
You have the right to access, delete and correct information. You can access specific pieces and categories of personal information we collect using our Privacy Dashboard and following the instructions there, or by calling 1-800-333-3972. To the extent technically feasible, we will provide this information to you in a portable and readily usable format. You can use the same contact information to request that we delete personal information we have unless we need it for specific reasons described by Virginia law.or request that we correct personal information we have about you that you believe may be inaccurate. We retain personal information only as long as reasonably necessary for business, accounting, tax or legal purposes and then securely delete it.
Our use of sensitive personal information. Virginia law prohibits us from using sensitive personal information without your consent, except as specified in the law. We do not use sensitive personal information without your express consent or as authorized under the law.
You have the right to tell us not to sell personal information or use it for profiling in furtherance of decisions that produce legal or similarly significant effect. Virginia law defines “sale” to mean the exchange of personal data for monetary consideration. We do not sell information as it is defined under Virginia law. We also do not use personal information to profile you to further decisions that have legal or similar significant effects.
You have the right to opt-out of targeted advertising. Virginia law describes “targeted advertising” as using information from your activities across non-affiliated sites and apps to determine your interests and target our advertising to you.
We engage in targeted advertising activities when we share information with advertising technology companies present on our websites who combine that information with information they collect about your visits to other sites or that they otherwise have about you to provide more personalized advertising to you. This occurs through the use of cookies, pixels, tags and similar technologies. We also may engage in offline targeting activities when we obtain personal information from or share personal information we have about you with other companies to better target ads to you or when we use personal information in our own internal programs.
You can opt out of targeted advertising by accessing Your Privacy Choices
You have the right to appeal. You can appeal a denial of your request to exercise any of the privacy rights provided by the Virginia law. If we deny your request, we will notify you and give you instructions on how you can appeal that decision to the Virginia Attorney General.
We do not discriminate against you if you exercise any rights described in this section.
Where to exercise your rights.
You can exercise your right to know, access, delete and correct your data by:
Visiting our Privacy Dashboard or
Calling 1.800.333.3972.
You can exercise your right to opt-out of targeted advertising by visiting Your Privacy Choices .
We may require you to verify your identity using the processes described in the dashboard and the privacy choices page before we fulfill your request.
If you have questions about your rights under the Virginia law, please submit a privacy inquiry form.
How do I learn about changes to this privacy policy?
Changes to the privacy policy
We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date below. You can also read about recent changes . If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.
Updated September, 2023
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