Russell Cellular's Mission of Purpose
Russell Cellular's mission is to be the most successful and respected agent in the markets we serve. Our success will not be a matter of chance, but of commitment to the core values that define us. We are dedicated to being the model of integrity and excellence in our industry. We build credibility through relationships and reputation that distinguish us from the competition. We continually strive to be valued by our carriers, admired by our competitors, preferred by our customers and respected by our communities.
Russell Cellular's Core Values and Commitments
To Our Customers:
Russell Cellular is an exclusive Verizon Premium Retailer specializing in wireless communication services. We consistently offer competitive, professional service delivered through friendly, well-trained and motivated employees. We outperform our competitors by providing exceptional customer service and quality products. We listen to each customer, identify their needs and respond with products and services tailored to them. We value the lasting relationship we build with you, our customer. You are the reason we exist.
To Our Employees:
At Russell Cellular, we know that our success is directly related to the talents, dedication and performance of our team. It is your daily commitment to quality work and customer service that turns our mission to reality. We are committed to creating an exceptional work environment, rewarding outstanding performance and empowering every employee to make the most beneficial decisions for their customers, the company and themselves. Every employee has an opportunity to contribute, learn and advance based on merit. We prize dedication, accepting nothing less than loyalty in our ranks. We have a passion for excellence and wholeheartedly believe in each other. As a true team, we work together to please our customers, surpass our record achievements and drive our organization to greater success.
To Our Business Associates:
Russell Cellular is an organization characterized by integrity, teamwork and exceptional performance. We are committed to doing what is right, without exception. Integrity is our most cherished possession; we will not compromise it. Our fundamental responsibility is to consider how our actions and attitudes affect customer opinion and satisfaction. We encourage teamwork between Russell Cellular and our carriers accepting change as the rule, not the exception. We are a fast and flexible learning organization committed to providing competitive value and services to our customers while seeking cost-effective methods of doing business. A vigorous, tough, ethical competitor, we strive to be the industry leader both in fact and by service.